TABLE OF CONTENTS:
Chapter One
Focus on EAPs
- Some CEAPs Continue To Earn More Cash Than Others, p.9
- Survey Results Reveal Continued Increase in Salary, p.9
- Type of Program Plays a Large Role in Salaries Earned, p.10
- Salary Survey Reveals EAP Executive Directors Made the Highest Salary in 1999, p.11
- How To Establish the Need for Your EAP, p.12
- EAP Information System Proves Value of EAP, p.14
- Life Insurance, Major Medical, Retirement Plans Lead List of EAP Benefits, p.17
- EA Profession Needs Uniform Definition and Common Language for Success, p.19
- Confidence is Key in Dealing With EAPs, p.21
- The EAP: A Cost, or an Effective Cost-Saving Tool?, p.21
- Overwhelming Majority of EA Professionals Work Longer Hours, p.23
- EA Professionals' Policies Vary for Vacation and Overtime Compensation, p.24
- Telecounseling: the New Technology Has Implications for EAPs and Counselors, p.25
- EA Professionals Called To Action: Speak Out on Recovery, p.25
- New Information Initiative Targets EA Professionals, p.26
- EA Professionals Can Tap Into Online Career Center, p.27
- EA Professionals Gain Exciting New Online Resource for Wellness Information, p.28
- Top EA Professional Resources Offered at New Online Bookstore, p.29
- Customize the Delivery of Your EAP Services Online, p.29
- The Internet and the EAP: A Cost-Effective New Dimension in Service, p.30
- The Internet and the EAP: Not Your Typical Experience, p.32
- The Internet and the EAP: The Possibilities Are Endless, p.34
- The Internet: A Boon for EAP Services, p.35
Chapter Two
EAP Management Techniques
- Resource Provides Valuable Assistance to EAP Managers, p.39
- Innovative Program To Measure "Corporate Vital Signs" Can Identify Trouble Spots for EAPs, p.39
- What EAPs Need To Know About the ADA, p.42
- Man Wins First Hostile-Workplace Mental Disability Claim, p.44
- Companies May Avoid Costly Litigation With New Software, p.45
- Consider Networking and Sub-Contracting To Keep Your EAP Successful, p.46
- Program Helps Cut Costs of Misuse of Benefits, p.48
- Electronic Assessment, Outcomes Management Tools Developed To Help Manage EAP Business, p.49
- How To Increase Supervisory Referrals to Your EAP, p.49
- How To Master Mandatory Referrals, p.52
- How To Serve Your Clients for Maximum Results, p.54
- Co-Workers Can Be Key Link in Referrals to EAPs, p.55
- Coaching as an Effective Tool for EA Professionals, p.57
- Case Studies: Coaching at Work in EAP, p.59
- Program Helps Employees Improve Job Skills, Life, p.60
- Keep Your Eyes Open To Identify Daytime Sleepiness, p.61
- Traffic Crashes Impact 40 Percent of Workers Each Year, p.63
- Sure-Fire Ways To Make the Most of a Shoe-String Budget, p.64
- Top Tips for Communicating More Effectively, p.66
- Saving the Survivors: Life on the Job After Outsourcing, p.67
- Re-engineering -- Does the Lingo Get in the Way of Communication?, p.69
- Helping Your Staff Interact With Disabled Workers, p.69
- Team Player Attitude Crumbles Under Pressure, p.70
- Understanding Behavior in Managing Diversity, p.71
- Diversity Program Don'ts: Top Reasons Diversity Programs Fail, p.73
- Creating Diverse Teams Can Backfire;What Needs To Be Understood, p.74
- Diverse Groups Work Well Together, p.75
- Gender Benders, p.76
- Six Worksite Characteristics That May Be Contributing to Employee Burnout at Your Organization, p.78
- How To Cut Stress in Your Worksite, p.79
- How You Can Cut Stress by Eliminating "Demotivators", p.80
- Stress Busters for Your Tense Clients, p.81
- Depression Drains Workplace Productivity; Improved Interventions Needed, p.82
- How a Hospice Program Can Help Your Clients Cope With Loss and Dying, p.84
- Top 10 Ways To Avoid Feeling Overwhelmed and Win Control of Your Time, p.86
- How You Can Boost Employee Motivation, Without Spending a Cent, p.87
- Easy Ways To Get Organized and Increase Your Daily Productivity, p.89
- Top Five Time Management Mistakes, p.91
- The Need for Feedback, p.92
- Ways To Tell If You're a Good Manager, p.94
Chapter Three
Chemical Dependency
- Examining the Benefits of Support Groups for Substance Abusers, p.99
- Work Environment Plays Major Role in Workplace Substance Abuse Impact, p.100
- Experiment Doubled Drug Rehab Recovery Rate, p.100
- Study Quantifies Illicit Drug and Substance Use in Popular Movies, Music, p.101
- Fathers With Addiction Problems Have an Adverse Effect on Their Sons, p.103
- Mothers' Substance Abuse Affects Style of Discipline, p.103
- Research Shows Dependency in Women Stems From Early Socialization, p.104
- Emergency Room and Critical Care Nurses Have Higher Incidences of Substance Use, p.105
- Tips For Starting a Drug-Free Workplace Program, p.107
- How To Draft an Effective Drug Testing Policy, p.108
- Drug Testing Checklist, p.110
- Drug Testing Positivity Rates Down 65 Percent In Past Decade, p.110
- Workplace Drug Testing Indicates a 65 Percent Decline in Positive Results, p.111
- Adulterant Testing Reveals Hundreds Attempting To "Cheat" on Workplace Drug Tests, p.112
- Workplace Substance Abuse Problem May Grow, p.113
- Drug-Free Workplace Laws Get Tighter, p.114
- Study Will Examine Effectiveness of Workplace Drug-Testing, p.115
- State Studies Effects of Improved Substance Abuse Insurance Coverage, p.116
- Family Involvement Is Key To Preventing Child, Adolescent Substance Abuse, p.116
- Bias Exists Against Recovering Alcoholics and Addicts, p.117
- How To Intervene Safely With Drug- or Alcohol-Impaired Individuals, p.118
- Alcohol and Drug Abuse Cited as Common Workplace Misconduct, p.119
- Younger Drinkers More Likely To Develop Alcohol Abuse and Dependence Problems, p.120
Chapter Four
Treatment Issues
- New Bill Aims To Improve Availability and Effectiveness of Drug Treatment, p.125
- Study Reaffirms Effectiveness of Treatment for Drug Abuse, p.126
- NIDA Unveils First Research-Based Guidelines for Addictions Treatment, p.127
- Although the Need Is Still Prevalent, Drug Treatment Dwindles, p.129
- Job Complexity, Simplicity Linked to Substance Use, p.130
- Best Practices Guideline Issued for Naltrexone, p.131
- Substance Abuse and Domestic Violence Treatment Must Be Linked, Panel Finds, p.132
- Long-Term Methadone Maintenance Recommended for Heroin Addiction, p.133
- Sexual Abuse Education Needed For All Employees, p.134
- How To Identify Day Trading Addicts, p.135
- Key Issues in Treating Compulsive Gamblers, p.136
- Tactics for Working With Employees Who Stutter, p.139
- Tips for Empowering Adults To Help Children Grieve, p.141
- Helping Children Cope With Trauma, p.144
- Helping Families Deal With Workplace Changes, p.145
- National Justice Grant To Help Reduce Stress for Correctional Officers in Connecticut, p.146
- How To Avoid Family Conflicts During the Holiday Season, p.146
- Easy-To-Follow Tips for Handling Holiday Stress, p.148
- WellCall Helping Hi-Tech Manage High Stress, p.148
- Study Questions Effectiveness of Nicotine Patch, p.149
- Nicotine in Smokeless Tobacco Hampers Hand-Eye Coordination, p.150
- Impact of Tobacco Cessation Benefit To Be Researched, p.151
- Smoking Cessation Program Debuts in United States, p.152
- New Shorter, More Efficient, Mental Health Disorder Questionnaire, p.152
- Study Confirms Readmission Risk for Utilization Review That Restricts Mental Health Treatment, p.153
- Virtual Worlds May Hold Key to Psychological Therapy, p.154
- Best Practices White Papers Available Online, p.155
Chapter Five
EAPs and Managed Care
- Five Companies Combine Efforts To Audit Managed Care Vendor, p.159
- How To Develop or Improve Your Managed Care Relationships, p.161
- Managed Behavioral Healthcare Firm, University Unite for EAP Internship Program, p.162
- Public-Private Partnership Targets Mental Health in Managed Care, p.163
- Negotiation Tips for Dealing With Managed Behavioral Healthcare Vendors, p.163
- How You Can Successfully Integrate Managed Care By Avoiding Trouble Spots , p.164
- Managed Care Resource Assists in Tracking the Trends, p.166
Chapter Six
Work and Family Problems
- Addressing Work/Family Needs Is Vital To Retaining Productive Work Force, p.171
- Employers Linking Work/Life Programs to Performance, p.172
- Office Stress, Large Family Responsibilities Put Women at Risk, p.173
- Women Take on the Burden of Eldercare With Little Support From Employers, p.174
- Increased Concern Over Work-Related Stress, p.176
- Students and Recent Grads Searching for a Balance, p.178
- Study Reveals Dynamics of Couples Juggling Work and Family, p.179
- Couples Juggling Work and Family Reveal Stress Inducers, p.181
- Enhanced Recruitment and Lower Turnover Achieved Through Family-Friendly Policy, p.184
- Top 20 Characteristics That Will Make Your Wellness Program a Success, p.186
Chapter Seven
Violence in the Workplace
- Workplace Violence on the Rise: Preventive Measures Increased, p.191
- Workplace Violence Ranked as Greatest Security Risk, p.191
- Workplace "Bullying" Survey Is Extending the Definition of Harassment, p.193
- How You Can Protect Community Workers Against Workplace Violence, p.194
- EAPs Key to Employers Confronting Domestic Violence, p.195
- Partnership Between EAP and Security Department Benefits Domestic Violence, p.197
- Health Insurer Launches Effort Focused on Domestic Violence's Impact on the Workplace, p.199
- What Your Worksite Can Do To Combat Domestic Violence, p.200
- Research Reveals Differences in Brain Structure of Violent Offenders, p.201
- New Software Targets Workplace Violence Prevention Training, p.202
- Helping Employees Cope With Robbery Trauma, p.203
- Helping Children Cope With In-School Shootings, p.204
Chapter Eight
Trends Affecting EAPs
- A Look at the Next Decade of Mental Health, p.209
- Technopathologies: An Increasing Area of Focus for EA Professionals, p.209
- Internet Addiction Grows, Sparks Need To Develop Internet Usage Policies, p.212
- Workplace Gambling Statistics Revealed, p.213
- Sexual Harassment: Two Steps Forward, Three Steps Back, p.216
- EAPs Find Increasing Role in Worksite Wellness Programs, p.216
- A Growing Trend: Employers Are Helping Employees Stay Healthy, p.218
- Antidepression Management To Be Included in New Standardized Health Plan Performance Measures, p.218
- CIGNA Expands ‘Total Retirement Services' To Meet Employee Demand, p.219
- Federal Legislation Will End Health Insurance Discrimination, p.220
- EAPs Vital Part of Drug-Free Workplace Legislation, p.221
- Workplace Productivity Most Affected by Non-Alcoholics, p.223
- Greater Accountability, EAP Performance Measurement Are Among Growing Industry Trends, p.225
Chapter Nine
Behavioral Health
- Late-Life Mental Illness Underdiagnosed, Undertreated; EAPs Have Opportunity To Educate, p.229
- Stigma of Mental Illness Remains, p.230
- EAPs Have Long Way To Go To Eliminate Mental Illness Stigma, p.231
- Tips and Signs for Identifying Depression in Children, p.233
- Mental Health Issues Gain Attention Worldwide, p.234
- Program Helps EAPs Reach Depressed Employees Who Don't Readily Seek Their Help, p.235
- Depression and High Stress Are Found To Be Most Costly Health Risks for Workers, p.238
- Better Care for Depressed Saves Money, p.239
- Depression Treatment Leaves Something To Be Desired, p.240
- Gender Stereotypes Regarding Depression Debunked, p.241
- Numerous Questions and Effective Patient Focus Result in Depression Diagnosis , p.242
- Behavioral Healthcare Intelligence Alert Available by E-Mail, p.243
- Return-to-Work More Difficult for Employees With Behavioral Health Disabilities, p.243
Chapter Ten
EAP Market Report
Appendix I
Source, p. 255
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