Chris Caracci is a Business Program Consultant for the Disney Institute, an educational division of the Walt Disney Company.  After twelve years in the heath care sector as a Registered Respiratory Therapist (clinical and management), Chris joined the Disney organization in the 1980s, occupying positions in retail, merchandising, food and beverage, entertainment, and human resources.  Now, with twenty years of experience in the Disney organization (ten years in training and development), as well as a master’s degree in non-profit leadership (ethics and policy) and an MBA in management, Chris specializes in the facilitation of Disney’s best business practices to other industries, specifically in the areas of customer service, leadership, customer and employee loyalty, creative organizational culture, and human resource management.