Pam Waymack, FHFMA is Managing Director of Phoenix Services Managed Care Consulting, Ltd. Pam brings 25 years of experience in managing and turning around the financial and operational performance of health care organizations across the country. Prior to consulting she held senior management positions at Children’s Memorial, Northwestern Memorial, The University of Maryland and Johns Hopkins. Pam’s book Denial Management: Key Tools & Strategies For Prevention And Recovery helps providers prevent and successfully overturn denials throughout the organization. Pam’s consulting work focuses on improving performance within health care organizations and she has assisted over 100 clients across the country over the past dozen years. Last year she launched the e-zine, e-Thinking— Quick Ideas for Busy Healthcare Executives, providing monthly thought provoking insights for health care leaders.

Pam’s professional memberships include the Health Care Information and Management Systems Society and Health Care Financial Management Association. She participates in the Workgroup for Electronic Data Interchange as well at the Council on Affordable Healthcare’s Online Eligibility and Benefit Verification Initiative, CORE. Pam is certified as a Managed Care Professional through HFMA. She holds an MBA in Health Care Administration and Finance from the University of Chicago and a BA in Economics from the College of William and Mary in Virginia.