In this changing market, customer satisfaction is
becoming critical, especially with the advent of healthcare
transparency initiatives. To remain competitive, healthcare
organizations must use a customer-centric approach for every
interaction.
Learn how developing a strong customer-centric culture can have a significant impact on healthcare outcomes and bottom line revenue. And recognize the critical elements that affect a customer’s experience and your customer satisfaction scores.
Join Health Resources Publishing and three experts in healthcare customer service for “Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues,” a special 90-minute audio conference that took place in April 2008.
Agenda
- Ways to build a customer-centric culture in health care settings
- How to improve the overall patient experience during the entire continuum or care
- Common service pitfalls for healthcare organizations
- 7 simple strategies for achieving impressive customer service
- Learn how to differentiate your organization from your competition through customer-centric approaches
- Why patient-centered care is important today
- The impact customer-centric approaches can have on your bottom line
- Case Study: Rush-Copley Medical Center's “What Kind of Patient?” marketing campaign
- Question and answer session
Employees in all types of healthcare organizations, departments and levels. It’s an excellent opportunity for team training!
Titles of who should attend include: president/CEO, COO, administrators, executive directors, directors, managers, patient care services, quality improvement professionals, staff development and training, marketing, supervisors, team leaders, consultants.
©2008 Health Resources Publishing