Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues

Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues
Live 90-Minute Audio Conference and Webinar
Wednesday, April 9, 2008
1:30 – 3:00 PM EDT

	Presenters
	Wendy Leebov, Ed.D. Change Strategist, Coach, Consultant Biography
	Paul Spiegelman CEO, The Beryl Companies Biography
	Mary Zokan Director of Marketing, Rush-Copley Medical Center

How The
Audio Conference Works

“Attend this program right in your office and enjoy significant savings—no travel time, hassle or hotel expenses. It’s so convenient! Invite your staff members to participate. Your registration fee covers ONE telephone hookup from your site. Include as many individuals from your organization as you wish for no additional charge. Gather in a conference room and use a speakerphone.

Your conference materials will be available live on the web during the audio conference in addition to being available in advance via download. Online participation is a value added benefit and is not required. If you participate online, you will be able to provide feedback during the event and ask your questions via text during the Q & A session.

The conference lasts 90 minutes. This includes ample time for the question and answer period. No special equipment is needed. After you register, you will receive instructions via email on how to dial into the conference, participate online, and download the conference materials, so be sure to include your email address!

Live Conference + CD-ROM: $347
($397 after April 4)
Includes attendance at live conference plus the CD-ROM with all materials.

Live Conference Only: $247
($297 after April 4)
Includes attendance at live conference with all materials.

CD-ROM Only: $247
Includes conference on CD-ROM and all materials. Ships in 2-3 weeks after live conference.

Satisfaction Guaranteed!

The conference is backed by a satisfaction guarantee. If you are not completely satisfied, you will receive a refund or credit toward a future audio conference. Simply return your evaluation form within 7 days of the audio conference with your preference.

Send Us Your Questions!

We invite you to send us your questions in advance of the program to ensure they are answered. Please email your questions to: jswauger @healthresourcesonline.com no later than noon on April 8 and we will attempt to answer your questions during the audio conference.

Consumerism in healthcare is giving individuals better access to information, more control over their own health care and allowing them to make informed decisions about their healthcare. Savvy consumers are looking for the best blend of service, price, and quality.

In this changing market, customer satisfaction is becoming critical, especially with the advent of healthcare transparency initiatives. To remain competitive, healthcare organizations must use a customer-centric approach for every interaction.

Learn how developing a strong customer-centric culture can have a significant impact on healthcare outcomes and bottom line revenue. And recognize the critical elements that affect a customer’s experience and your customer satisfaction scores.

Join Health Resources Publishing and three experts in healthcare customer service for “Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues,” a special 90-minute audio conference and webinar, is scheduled for Wednesday, April 9, 2008, 1:30 – 3:00 pm EDT.

Agenda

Ways to build a customer-centric culture in health care settings
How to improve the overall patient experience during the entire continuum or care
Common service pitfalls for healthcare organizations
7 simple strategies for achieving impressive customer service
Learn how to differentiate your organization from your competition through customer-centric approaches
Why patient-centered care is important today
The impact customer-centric approaches can have on your bottom line
Case Study: Rush-Copley Medical Center's “What Kind of Patient?” marketing campaign
Live question and answer session

Who Will Benefit From This Session?

Employees in all types of healthcare organizations, departments and levels. It’s an excellent opportunity for team training!

Titles of who should attend include: president/CEO, COO, administrators, executive directors, directors, managers, patient care services, quality improvement professionals, staff development and training, marketing, supervisors, team leaders, consultants.

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(800) 516 4343
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