Discover how The Walt Disney Company culture of excellence is being used successfully in healthcare organizations today.
Sharp executives have long been impressed by how the Disney company goes about satisfying its customers. The best principles and best practices of Disney begin with an understanding of Disney’s “culture.”
The Walt Disney Company recognizes that satisfied customers who perceive exemplary “value” in their experiences drive exemplary financial results through their repeat business (their “intent to return” to, or “intent to recommend” Disney products). The chief driver of this customer satisfaction and value is the customers’ interaction with Disney’s employees – men and women who are developed and maintained by excellent, capable leaders.
Disney’s long-term metrics have consistently validated this inextricable relationship between effective leadership, employee excellence, customer satisfaction, and the continued financial success of the business over time (loyalty). For Disney, success does not exist without the interwoven, seamless interaction of every element its “culture”.
Join Health Resources Publishing and the Disney Institute for “Disney Institute: Creating and Sustaining a Culture of Service Excellence in Healthcare,” a special 60-minute audio webcast that took place in January 2009.
In this fast-paced presentation, your Disney Institute speaker will examine Disney’s “culture” and relate it back to how this same model is used successfully in healthcare organizations today.
- Key business philosophies that enable success atevery operational level.
- Strategies in cultivating great leaders.
- Driving peak employee service performance.
- Exceeding customer expectations to a loyal conclusion.
- How the Disney model is being used successfully in healthcare organizations today.
- Question and answer session.
Who Will Benefit From This Audio Webcast?
Employees in all types of healthcare organizations, departments and levels. It’s an excellent opportunity for team training!
Titles of who should attend include: president/CEO, COO, administrators, executive directors, directors, managers, patient care services, quality improvement professionals, staff development and training, marketing, supervisors, team leaders, consultants.
©2009 Health Resources Publishing