EAP Performance Metrics: 
Benchmarks, Best Practices and Case Studies for Proving ROI

90-Minute Audio Conference on CD-ROM

	Presenters
	Eric Goplerud, PhD, MA Research Prof,  School of Public Health, George Washington Univ Medical Ctr Click here for biography
	Dave Sharar Managing Director, Chestnut Global Partners Click here for biography

CD-ROM: $199 Includes conference on CD-ROM and all materials.

How the  Conference Works: "Attend" this program right in your office and enjoy significant savings -- no travel time,  hassle or hotel expenses. It's so convenient! Invite your staff members to participate. The conference lasts 90 minutes.  No special equipment is needed. All you need is a computer with speakers!

Demonstrating value and return on investment (ROI) to senior management consistently ranks as one of the top concerns and challenges for EAPs, according to results from the EAP Leadership Survey, conducted by Employee Assistance Programs Management Letter and the EAP Manager Discussion Group.

But there is a lack of credible published research, shared success factors and empirical bases for demonstrating EAP value. Much of the research that’s going on in the field is either unpublished or proprietary. To educate your organization on the value of EAP, results need to be measured and outcomes need to be demonstrated.

How can EAP professionals defend effectiveness and value?

"If we can demonstrate that if you do really great follow up, say on an addictive employee, or you get good supervisory referrals, you can in fact find ways to prove to that company that you’re bringing value," said David Sharar from Chestnut Global Partners. "If you’re measuring that and if you’re measuring it correctly, the way to combat the free EAP is to demonstrate that a more expensive program pays for itself."

Join Employee Assistance Programs Management Letter to discover ways to prove the value of your EAP in “EAP Performance Metrics: Benchmarks, Best Practices and Case Studies for Proving ROI,” that  took place in October 2007.

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Agenda

• Why is EAP performance outcome measurement important
• The relationship between price and performance
• EAP metrics to demonstrate value to senior management
• How to collect data to defend value
• Ways to measure EAP outcomes
• Pre- and post- EAP study results from Chestnut Global Partner’s Global Appraisal of Individual Needs (GAIN)
• Case Study: How successful efforts to increase access to alcohol treatment have increased productivity in the workplace
• Question and answer session

Employee assistance professionals, both internal and external program facilitators, EA service providers, EA advisors, employee and family assistance, work/life executives, human resources professionals, consultants

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©2007 Health Resources Publishing

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