Today more than ever, EAPs need to measure their impact and demonstrate business value. Benchmarking with the use of standardized performance measures offers a powerful tool for demonstrating value and engaging in continuous quality improvement. With a set of universal metrics, purchasers and corporate leaders can evaluate their EA programs based on quality and performance rather than simply on the basis of price. This presentation will describe practical and field-tested EAP performance metrics for clinical and workplace outcomes, provide national comparison data on these same metrics, and show how this information can be used to demonstrate value, improve program quality, increase return-on-investment, and direct future research.
The presenter will describe specific standardized and meaningful EAP metrics for outcomes that have been developed over the past fifteen years. Types of measures discussed will include global clinical outcomes, improvements in problem severity ratings among certain high-risk groups such as alcoholics and depressed individuals, self-reported measures of productivity developed by the World Health Organization, changes in absenteeism and medical benefits utilization, and standardized clinical instruments.
The presenter will also share national normative data on these same outcomes metrics, which will allow EAPs to determine how well they compare with other programs around the country. This benchmarking comparison information is drawn from the EAP Data Warehouse™ managed by the presenter's organization. The data in the warehouse represent many different types of EAPs, including internal EAPs in Fortune 1000 companies and governmental organizations, blended internal and external hospital programs, and external EAPs.
Dial In and Learn:
- About practical and field-tested metrics that can be used for clinical and workplace outcomes.
- How to easily integrate meaningful outcomes metrics into your ongoing assessment and data collection processes.
- Receive national normative data on key outcomes metrics from the EAP Data Warehouse™, which can be used to determine how your EAP compares with other programs.
- How to apply outcomes metrics and benchmarking to enhance program quality and ROI.
This presentation will include a highly interactive session during which audience members can interact with the speaker and one another to share successes and challenges around developing standardized measures of outcome.
Your Audio Conference Registration Includes:
- One telephone connection at one physical location.
- Unlimited listeners from one call-in location.
- Downloadable presentation handouts.
- Permission to distribute materials to anyone listening at your location.
- PDH certificates for all participants.
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