Hindy Shaman, M.B.A., is a director with PricewaterhouseCoopers' Health Industries practice.  She has over 20 years' experience in developing research and thought leadership for the healthcare industry and has published extensively on a variety of health-related topics including quality improvement, performance management and reporting, operational and financial benchmarking, electronic health records and clinical information systems, market trends, strategy development and collaboration.  She can be reached at: hindy.shaman@us.pwc.com