| The Health Coach
Collection, a seven-volume set, provides an in-depth look at health
coaching – from program design to training of coaches to
coaching models, strategies and techniques and the IT infrastructure
needed to support an effective health coaching program. Save
35% when you order the entire collection.
Titles
in the series include:
In this special report, "Health
Coaches: Scoring Big Gains in Disease Management ROI," HIN's
panel of experts described how health plans and disease management
companies can best utilize health coaches, who encourage members to
participate in a personalized plan that complements a
physician’s prescribed treatment.
You'll
hear from Danielle Butin, director of health
services at Oxford Health Plans, a United Healthcare company, Kerry
Little, senior health coach with Duke University Medical
Center and Roger Reed, executive vice president,
chief health officer at Gordian Health Solutions on how their
organizations have structured their health coaching programs to improve
disease management outcomes.
This
35-page report is based on the March 23, 2005 audio conference "The
Role of Health Coaches in Disease and Care Management," during which
Butin, Little and Reed described their health coaching programs and the
impact the programs have had on patient outcomes.
You'll
get details on:
- motivating and
training health coaches;
- health coach
responsibilities;
- keeping members
in health coaching programs;
- coaching diverse
populations; and
- coaching for
specific diseases.
Table
of Contents
- The Health
Coach’s Role in Disease and Care Management
- Health
Coaching and Self-Management in Managed Care
- Motivating
Health Coaches
- Training
Health Coaches
- Self-Confidence
Breeds Self-Efficacy
- Transitions-in-Care
Coaching Program
- Living with
Diabetes Self-Management Program
- Reducing
Chronic Pain Self-Management Program
- Options for
Living Self-Management Program
- Telephonic
Coaching for Emphysema Patients
- Using New Models
to Transform Healthcare
- Coaching a
Culturally Diverse Population
- Health Coach
Responsibilities
- Motivational
Techniques for Health Coaches
- Health Coach
Toolkit
- Keeping
Participants in a Coaching Program
- Involving
Family in the Coaching Experience
- Measuring the
Impact of Effective Coaching
- 10 Tips for
Motivating Members
- The Value of
Health Coaching to Employers
- Gordian’s
Health Coach Model
- Components of
a Typical 12-Month Intervention
- Printed
Support Materials
- Key
Components of the Coaching Call
- Health Coach
Characteristics
- Gordian’s
Health Coach Training
- Monitoring
Health Coaches’ Interactions
- Health Coach
Quality Control Checklist
- Q&A: Ask
the Experts
- Health
Coaches vs. Case Managers
- Typical
Health Coach Schedule and Caseloads
- Average
Length of Coaching Call
- ROI on
Coaching Mid-Range Patients
- Staffing
Ratios in Coaching Scenarios
- Cost
Structure for Health Coaching
- Engaging
Participants for Program Duration
In
this special report, "Training Health Coaches: Fielding a Team
of Behavior Change Agents," based on a recent audio
conference, expert speakers describe strategies and techniques for
training effective health coaches and delivering returns.
You'll
hear from Kerry Little, senior health coach with
Duke University Medical Center, Dr. Ruth Quillian-Wolever,
clinical health psychologist and clinic director with Duke University
Medical Center, Maddy Rice, vice president for
training and development at CorSolutions and Bonnie Sechrist,
director of clinical program development with Health Management
Corporation on developing effective health coach training programs.
This
42-page report is based on the October 26, 2005 audio conference
"Health Coach Training: Insider Tips for Effective Coaching" during
which Little, Dr. Quillian-Wolever, Rice and Sechrist provided an
inside look at the health coach training programs at their
organizations.
You'll
get details on:
- The health
coaching principles at Health Management Corporation;
- Using e-learning
to train health coaches;
- How CorSolutions
uses a career ladder for its health coaches;
- Defining the
difference between coaching and therapy; and
- The types of case
loads that a health coach can handle.
Table
of Contents
- Developing Health
Coach Training
- Applying Past
Experience to New Models
- Challenges of
Consumer-Driven Care
- Step 1:
Establish a Solid Rapport
- Steps 2 and
3: Set the Agenda and Assess Readiness
- Step 4:
Respond to Resistance with Care
- Adapting to
Industry Shifts
- Corporate
Evolution at CorSolutions
- Narrowing the
Focus
- Understanding
Participants’ Needs and Fears
- Training and
Motivating Health Coaches
- Facing the
Future
- Health Coach Role
Defies Definition
- Meeting
Patients Where They Stand
- The
Coach-Client Relationship
- Profiting
From Experience
- A
Multi-faceted Model
- Strategies
for Success
- Health Coaching
in the Integrative Medicine Environment
- Expanding
Treatment Options
- Spinning the
Wheels of Behavior Change
- Prospective
Approaches Prove Worthwhile
- Establishing
Health Coach Parameters
- A
Comprehensive Intervention with Promising Results
- Q&A: Ask
the Experts
- Refining
Recruitment
- Health Coach
Caseloads
- Online
Learning
- Case
Management Systems
- Health
According to Health Coaches
- Program
Length and Logistics
- Health Coach
Certification
- Health Coach
Training: Classroom vs. Real-World
- Glossary
- For More
Information
- About the Authors
In
"Narrowing the Health Perception Gap: Coaching to Change
Behavior and Raise Self-Efficacy," a 35-page special report
based on a July 2005 audio conference sponsored by the Healthcare
Intelligence Network (HIN), HIN's contributing authors delve into the
field of behavior modification and suggest techniques health coaches
and disease management specialists can employ to motivate clients and
patients to adopt healthy lifestyles.
In
this special report, Dr. Rick Botelho, professor of
family medicine, URMC Family Medicine Center, Dr. Richard
Citrin, vice president, integrated care management,
Corphealth Inc. and Michael Thompson, principal
with PricewaterhouseCoopers, shed light on theoretical models, industry
trends and personalized approaches as keys to sustain lasting
behavioral change.
Table
of Contents
- Moving Toward
Holistic Health
- Population
Health Management
- Organizational
Learning and Lifestyle Change
- An
All-Encompassing Field
- Theories of
Behavior Modification
- A
Multi-Dimensional Approach
- Strategies
That Work
- Vision for the
Future
- Expanding the
Possibilities
- The Old-New
Paradigm
- The
Uncertainty Principle
- A Lifelong
Learning Process
- Motivational
Practice and the Six Steps
- Putting
Principles into Practice
- Sustaining
Health Behavior Change
- Q&A: Ask
the Experts
- Getting
Members to Call Back
- Empowering
the Patient
- Stepping it
Up
- Addictive
Case Management
- Trends in
Weight Management
- Participants
Take the Floor
- Glossary
- For More
Information
- About the Authors
Increasingly,
health coaches are the designated hitters for health plan and employer
health management teams -- reaching out to individuals with identified
risk behaviors. Tapping health coaches to empower at-risk individuals
to adopt healthier lifestyles -- via telephonic, Web-based or other
coaching support -- is scoring improved outcomes and reduced healthcare
costs.
However,
launching an effective and sustainable health coaching initative
requires planning, training, education and evaluation on the part of
healthcare organizations. In this special report, "Coaching in the
Healthcare Continuum: Models, Methods, Measurements and Motivation,"
HIN's accomplished panel of authors offers detail on the following:
- Best practices in
health coaching;
- The nuts and
bolts of telephonic coaching;
- A primer on
motivational interviewing; and
- The latest
developments in health coaching, health coach qualifications and
evaluations, and program measurement strategies.
Throughout
this 58-page report, these respected thought leaders will share
successes and lessons learned from their health coaching initiatives:
- Dr.
Susan Butterworth, director of health management services at
Oregon Health & Science University
- Colleen
Perkins, health strategies consultant for Mayo Clinic Health
Management Resources
- Roger
Reed, executive vice president for market operations, Gordian
Health Solutions
- Dr.
Dennis Richling, medical director and vice president for
CorSolutions, a Matria Company.
This
report is based on two 2006 audio conferences on the emergence of
health coaching in the disease management/population health management
arenas.
Table
of Contents
- Integrating
Health Coaching Into a Comprehensive Health Management Effort
- Why People
Change – and Why They Don’t
- Making Change
Happen in a Workplace Setting
- More About
Motivational Interviewing
- Research at
Oregon Health and Science University
- Bridging the
Healthcare Disconnect
- Performance,
Productivity and Presenteeism
- Behavior
Change Today
- Tools for
Targeting the Right Candidate for Health Coaching
- Characteristics
of a Good Coach and a Good Coach Training Program
- Checklist for
“Best in Class” Coaching Operation
- Data
Management Requirements for an Integrated IT Coaching Platform
- Coaching at a
Crossroads
- Telephonic Health
Coaching: How It Can Improve Your Population Health Management Program
- Empowering
Behavior Change
- Applying
Behavior Change Theories to Lifestyle Coaching
- Traditional
Care Model vs. Collaborative Care Model
- Traditional
Patient Education vs. Self-Management Education
- Critical
Skills and Ongoing Strategies
- Research
Supports Behavior Change Interventions
- Quality of
Coaching Relationship Critical
- Guiding
Participants to Telephonic Programs and Interventions
- Mayo Clinic
Telephonic Lifestyle Coaching Program
- Health
Coaches’ Qualifications, Training & Techniques
- Incentives
for Participation in Behavior Change Programs
- Drivers For
Healthcare Change and Disease Management Trends
- Solutions
Must Address the Health Continuum
- The Movement
For Consumerism
- The Health
Coaching Framework
- Metrics for
Health Coaching
- Q&A: Ask
the Experts
- Maintaining a
Long-Term Coaching Relationship
- Impact of
Gender on Mental Health Outcomes
- Methods of
Measuring Presenteeism
- Health Coach
Training Methods
- Channels of
Patient Engagement in Coaching Scenarios
- Implementing
a Proactive Approach to Coaching
- Motivational
Interviewing Training Programs
- Preparation
for Dealing with Difficult Coaching Sessions
- Availability
of Health Coaches
- Incentives
for Participation in Health Coaching Programs
- Methods for
Measuring Quality of Coaches and Health Coaching Programs
- Helping
Patients Overcome Roadblocks in the Healthcare System
- Recognizing
Success in Health Coaching Programs
- Forecasting
Trends in the Health Coaching Industry
- Structuring a
Health Coaching Program
- Short Calls
That Still Provide Quality
- Incentives
That Work
- Increasing
Participation in Health Coaching Programs
- Handling
Unmotivated Participants
- Determining
Case Load Sizes and Coach Productivity
- The Health
Advocacy Model
- Online
Coaching Systems
- Glossary
- For More
Information
- About the Authors
Health
coaches score big gains in clinical outcomes and healthcare cost
reduction via telephonic, Web-based and personal interactions with
clients. Though transparent to the client, healthcare information
technologies (IT) drive the coaching process, providing coaches with
tools and data to help eliminate barriers and elicit behavior change in
the client.
The
best health IT platforms, say the experts, offer a system rich in
features but are easy to navigate, freeing the coach to focus on
coaching and strengthening the coach-client connection.
In
this special report, "Health
Coaching IT Tools: Dashboard for Driving
Coaching Sessions Toward Behavior Change," two innovators
in health
coaching detail the ideal roster of features and functionality for a
health coaching IT platform -- from coaching support tools to tips on
integrating with other systems.
You'll
hear from John Harris, senior vice president of the
health support division of Healthways, and Sean Slovenski,
president and CEO, Hummingbird Coaching Services, who share their
experiences with:
- Defining the
scope, boundaries and protocol of a health coaching program;
- Identifying key
functions of an effective coaching platform;
- Tapping into data
from prior coaching encounters, health risk assessments, clinical data
repositories, health screenings, eligibility information and other
sources;
- Incorporating
coach support tools for time and memory efficiency and client resource
identification;
- Visualizing a Web
portal as a complementary coaching tool;
- Transitioning or
expanding from one coaching model to another (prescriptive to
collaborative coaching or nurse advice line to telephonic coaching;)
- Assessing health
coach performance and quality;
- Evaluating
current and future coaching needs;
and
much more. 
This
report is based on a 2007 audio conference on constructing a robust
health coaching IT platform.
Table
of Contents
- Defining Your
Coaching Program
- Identifying
Data Sets
- Integrating
with Other Systems
- Training For
Success
- Quality is
Critical & Selecting Coaches is Key
- IT Needs
- The Evolution of
Health Coaching
- Qualities of
a Good Coaching Platform
- Functions of
an Effective Coaching Platform
- Platform
Features
- Coach's
Convenience is Critical
- Goal-Setting
a Key Feature
- Resource
Search Functions
- IT Critical
to Coaching Success
- Q&A: Ask
the Experts
- The Portal as
a Secondary Data Collection Tool
- Training the
Coaches
- Client Size
in Health Coaching
- Offering
Employees Direct Access to Data
- Current
Market Lacking Coaching IT Platforms
- Assessing
Readiness to Change Through IT
- Measuring
Success
- Moving
Clients Through the System Effectively
- Generational
and Geographical Differences in Coaching
- The
Challenges of Hiring & Training
- Current
Trends Indicate Positive Impact on Both Health & Costs
- Telephonic
Care Support
- E-Coaching
vs. Telephonic Coaching
- Impacts of
Predictive Modeling
- For More
Information
- About the Authors
- Glossary
Does
happiness equal good health? There's no clinical evidence, but recent
findings in the field of positive psychology link positive emotions and
well-being with both health and longevity. The relatively new domain of
coaching psychology is exploring the effects of targeting both the
client's mental state and physical condition during the coaching
encounter.
This
special report, "Promising
Outcomes: The Impact of Positive Psychology
on Health and Wellness Coaching," explores evidence-based
theories and
coaching models, research linking physical and mental health, and
critical coaching skills and outcomes that help bring about lasting
behavior change. The theories of positive psychology come alive during
a 15-minute unscripted coaching demonstration that features Wellcoaches
CEO Margaret Moore helping volunteer client Kathy
Smith (not her real name) identify life issues that are keeping her
from being her "best self" in managing her thyroid condition and weight
issues.
A
full transcript and CD-ROM recording of the coaching demo are included
with the printed special report. Note: Purchasers
of the report in Adobe Acrobat format will be e-mailed a link to listen
to the coaching demo.
Dissecting
the dynamics of this brief coach-client interaction, this 55-page
report explains how a coach's cultivation of client strengths, positive
emotions and self-efficacy can not only help individuals chart a path
in the management of their disease but also effect positive change in
other life areas.
In
addition to Ms. Moore's presentation, this report features an interview
with Dr. Neal Mayerson, a clinical psychologist who
helped launch the eight-year-old field of positive psychology and a
principal in Hummingbird Coaching, a provider of online health
coaching. In describing the emerging shift in health coaching from an
expert, advice-driven model to a collaborative problem-solving model,
Dr. Mayerson explains why health coaches should address the patient's
whole state and suggests tools health coaches can use to assess a
client's motivational state.
Ms.
Moore and Dr. Mayerson provide details on:
- Basic tenets of
positive psychology;
- Emerging models
of health coaching that incorporate positive psychology;
- Identification
and use of character strengths in coaching to motivate and encourage
behavior change;
- Demonstration of
coaching processes and skills to coach the client to the "best self;"
- Client/member
response to the use of positive psychology in health coaching;
- Coaching the
health coach in application of positive psychology principles;
- The healthcare
provider's health coaching responsibilities;
- The future of
positive psychology and global applications;
and
much more.
This
report is based on a 2007 audio conference on teaching health coaches
to integrate positive psychology with physical health to improve
disease management outcomes.
Table
of Contents
- Integrating
Positive Psychology with Physical Health to Improve Disease Management
Outcomes
- Consumer-driven
Healthcare: A Call to Action
- Healthcare
Coaching Models
- Coach
Training School & Best Practices
- The Plague of
Chronic Contemplation
- Mount Lasting
Change – Journey to Your Best Self
- Health
& Happiness Closely Linked
- Positive
Emotions Broaden Thinking & Build Resources
- Coaching is a
Workout for the Brain
- Lessons from
Hope Psychology
- Not
Exercising is a Depressant
- Self-Efficacy
Critical in the War on Obesity
- Connection
Between Mental State & Health
- What is
Positive Psychology?
- Coaching
Psychology
- Coaching
Processes & Skills
- Positive
Psychology in Action: Transcript of a Live Coaching Demo
- The Promise of
Health Coaching: Scoring Home Runs in Behavior Change, (interview with
Dr. Neal Mayerson)
- Benefits of
Coaching the Whole Person
- Coaching is a
Transaction of Communication
- Assessing
Signature Strengths
- Considering
Attributional Styles
- Clients’
Reaction to Positive Psychology
- Online vs.
Telephonic Coaching
- Training a
Health Coach in Positive Psychology
- Self-Regulation
Ranked Last in Americans’ Top Ten Strengths
- Providers and
Positive Psychology
- The Future of
Positive Psychology
- Q&A: Ask
the Experts
- Ensuring That
Coaches Don’t Act As Therapists
- Handling a
Resistant Client
- Integrating
Expert & Coach
- The
Effectiveness of Live Coaching Demonstrations
- The Ideal
Volunteer for a Live Coaching Demo
- Prepping in
Advance of the Demo
- Maintaining
Authenticity During a Demo
- Evaluating a
Coach’s Performance
- Glossary
- For More
Information
- About the Authors
In this special report, "Measuring Change:
Evaluating Health and Wellness Coaching Performance, Outcomes and ROI,"
two health coaching thought leaders present their coaching ROI models
and examine the impact of health and wellness coaching on behaviors and
the bottom line. They also share anecdotal research that ties coaches'
personal attributes to optimal outcomes — information that
can influence health and wellness coach hiring strategies.
Ted
Borgstadt, founder and
chairman of TrestleTree Inc., and Darcy Hurlbert,
health and wellness product specialist at Ceridian LifeWorks, provide
details on:
- ROI calculations for weight management and
tobacco cessation programs;
- Anticipating and responding to ROI expectations
from HR and the CFO;
- Using HRAs to measure coaching effectiveness;
- How call frequency and call intervals can
influence outcomes;
- Tips for hiring coaches with the three key
personal attributes that can optimize coaching results;
- The three dimensions of coaching ROI;
- Case study in coaching ROI based on a largely
unmotivated, overweight population; and
much more.
This
report is based on a 2007 audio conference
on metrics for evaluating the effectiveness of both health coaching
programs and individual health coaches.
Table
of Contents
- Striving for Consistent Coaching Outcomes with
an Evolving ROI
- Determining ROI for Weight Management Programs
- Tobacco Cessation Management ROI
- New Approaches to ROI
- Measuring Outcomes Using HRA Data
- Measuring Presenteeism’s Effect on
Population
- Optimal Calling Frequencies, Spacing
- Optimal Health Coach Attributes Linked to
Better Outcomes
- What’s Next
- Best Practices in Measuring Health Coaching ROI
- Analyzing the Actuarial Studies
- TrestleTree’s Health Coaching Model
- Case Study in Coaching ROI: J.B. Hunt
Transportation
- Retention and Safety
- Defining Participation
- The Three Dimensions of ROI
- Q&A: Ask the Experts
- Measuring Presenteeism
- Defining Self-reliance and Individualism
- Engaging Participants with Incentives
- Effectiveness of Coaching Attributes
- The Best Time for HRAs
- Reported Savings
- Analyzing Coaching Effectiveness
- Pre- vs. Post-Disease Management Coaching
- Measuring ROI by Coaching Method
- Training Health Coaches
- Measuring Productivity through Self Reporting
- Measuring Member Stratification
- Measuring a Coach’s Performance
- Telephonic Coaching Performance Evaluation
- For More Information
- About the Authors
- Glossary
Publication
Date: February 2007
Number
of Pages: 170
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